Conclusion

After extensive research and upon interviewing Ms. Touraine Jones, the relevance of the topics we have reviewed throughout this semester became evident. Each week we discussed the underlying intricacies of how a business operates as well as how one can be improved. Of the many concepts, often times the most complex were the most thought provoking. Personal inclinations of each classmate included; arranging and understanding an organization's competitive priorities. The costs associated with quality such as; prevention, appraisal, internal, external, and ethical failure costs. As well as the idea of six sigma, displaying humans never ending pursuit of perfection.

In regard to Walmart, three topics proved to be the most supportive to the companies deficiencies; customer involvement meaning to incorporate the customer themselves into a given process. Quality at the source specifically the poka yoke system which is the idea of designing things in such a way there can be no mistakes. Lastly, lean systems the goal of maximizing value while also removing various forms of waste.
In conclusion, this project gave us many tangible and practical skills we will use when assessing a company.